We are receiving continuing reports of individuals who are being shown a paywall screen when trying to access articles from Nature journals that we should have access to, from various locations around campus including departmental computers and the UCSD-PROTECTED wireless network.   This is very intermittent and the journals are working at most locations.  The licensing folks at UC’s California Digital Library are working on this with the publisher.

Tips that have worked for some users:

• clear your browser cache.
• clear your browser cookies – bear in mind this can reset some settings you might have for other websites.

If you are still unable to connect to the journals and would like to help us debug this problem, you can email biomed@ucsd.edu with the following:

• Details of the article you were trying to access
• Go to http://www.nature.com/debug.html  and use your browser’s “Save as” or “Save Page as” to save the page that results.  Include this as an attachment.

Please bear in mind that the Nature company does publish some journals that we don’t subscribe to.  If you’re not sure if we have a journal, you can check it out in our library catalog, or you can contact us to check for you.

We are experiencing an outage today of the Elsevier ScienceDirect e-journal service which is our provider for a couple thousand journals. We have reported this but so far we don’t have an estimate for when the service will be back online.

Update: the service is working again as of this afternoon. Thanks for your patience!

Our wireless/mobile printing is partially restored. The Web-based printing option is back online, but the “Advanced Windows Printing” option where you install the printing software on your computer is still down.  Imprints and the system vendor are continuing to work on it.

If you need to print something double-sided, or to print something that doesn’t work well via the web-based wireless printing system, please use one of our computers. Printing from the library computers is working fine.

Our wireless/mobile printing system is currently not working. The vendor for the system is working with Imprints and reviewing our setup and logs to try to identify the source of the problem.  In the meantime, printing is working from the “hard-wired” computers in the library, so you can still print out what you need by using one of those.

The Biomedical Library staff have been informed that Science Direct, i.e., Elsevier E-Journals will be unavailable Saturday, January 7 from 5:30 AM – 6:30 PM.  We apologize for any inconvenience.

All the UC campuses are currently locked out of AccessMedicine.  The vendor is aware of the problem and is working to fix it.

Printing will be down in the Libraries on the morning of Friday, September 16 while Imprints installs a major software update. Geisel will be brought back up first, then Biomed. We will post status updates here and on signs in the libraries.

We apologize for the inconvenience. We believe this is the update that will finally let us enable wireless printing.

UPDATE: the process took a bit longer than planned but printing was restored Friday afternoon throughout the libraries.  Thanks everyone for your patience.

We are receiving reports of users on the wireless network being unable to access electronic journals at our Medical Centers and East Campus including the Cancer Center.

The Libraries have determined there is a problem related to a change involving the wireless network IP ranges.

The Libraries are working to fix this problem with our vendors as soon as possible.

In the meantime, your options are:
- Use a hard-wired computer
- Use the VPN while using the wireless network
- Visit one of the Libraries to obtain needed articles.

Once again, we are working with our vendors to resolve this problem as soon as possible.

Sorry for the inconvenience!

Following yesterday’s power outage, the Libraries will be closed on Friday, September 9th.  We will be open as usual on Saturday.

Access to UpToDate at clinical locations should be available. Contact the Biomedical Library if you encounter problems.

Sorry for the inconvenience.