We are receiving continuing reports of individuals who are being shown a paywall screen when trying to access articles from Nature journals that we should have access to, from various locations around campus including departmental computers and the UCSD-PROTECTED wireless network.   This is very intermittent and the journals are working at most locations.  The licensing folks at UC’s California Digital Library are working on this with the publisher.

Tips that have worked for some users:

• clear your browser cache.
• clear your browser cookies – bear in mind this can reset some settings you might have for other websites.

If you are still unable to connect to the journals, please email tmvogel@ucsd.edu with the following:

• Details of the article you were trying to access (citation or URL).
• Your computer’s IP address (you can use http://ipmonkey.com to check).  If you’re on the campus wifi, make sure you’re using the PROTECTED wifi and not the GUEST wifi. If you’re using VPN, make sure you selected “althruucsd” instead of “split” when you logged in. Also, if VPN access isn’t working and you’re off-campus, try using the proxy server.
• Go to http://www.nature.com/debug.html  and use your browser’s “Save as” or “Save Page as” to save the page that results.  Include this as an attachment.

Also, Nature does publish some journals we don’t subscribe to. If you’re not sure if we have a journal, you can check it out in our library catalog.

(h/t: Biomed)

We are experiencing access issues with several electronic resources. All have been reported.

CRCnetBASE frequently moves their titles in and out of the various netBASE collections, including collections the UC’s do not license. If you find a CRCnetBASE book in Roger but cannot access it, please contact us.

McGraw-Hill moved their AccessEngineering content to a new interface, and did not include our IP ranges.  If you access these from Roger, you’ll be sent to a “temporarily unavailable” page.

Wifi access for the ACS journals is acting up because of changes made to that IP range. Running VPN on your laptop is a temporary fix, but one that will work. (Installation instructions for Mac and PC).

If you have questions, or come across an access problem with another resource, please contact Deborah Kegel (dkegel@ucsd.edu).

Our UCSD-subscriber access to the various Proceedings A through P journals from the Institution of Mechanical Engineers has been restored. Thank you for your patience as we worked with Sage MetaPress to resolve the problem.

This summer, we are reducing S&E’s on-campus book and journal collection by moving selected materials offsite if they are: lesser-used, available online, or if enough copies are already held in the UC system. This project will also free up needed space as the Libraries reorganize and consolidate the collections in the Geisel building, including the ones being relocated here because of branch closures. 

As these items are moved, it will take a while for the information in the library catalogs (Roger and Melvyl) to be updated.

If you need S&E Annex books with a Roger or Melvyl status of unavailable, or S&E books with a Roger or Melvyl status of withdrawn:

• Request a copy from another library, using either Circuit (from another San Diego universities) or Melvyl (from another UC library). You’ll see links for both to the right on the page for that book’s catalog record.

If you need an article from a journal that should be on the shelf, but most or all of the volumes are gone:

• Use our interlibrary loan form to request the article(s) you need.

And if you have trouble finding the books or journals you need, please come to the S&E Service Desk or call [858] 534-3258 for assistance.

Comments and suggestions? Contact Mary Linn Bergstrom, Head, Science & Engineering Library: [858] 534-1214 or mlbergstrom@ucsd.edu.

We have received reports from users having problems access IEEE Xplore: off-campus using VPN as well as on-campus using the UCSD-Protected wifi.  Off-campus access is working with the proxy, and we’ve received no reports of problems with computers on the wired network (desktops).

If you are having trouble with IEEE Xplore, please contact Deborah Kegel (dkegel@ucsd.edu) immediately. We also need this the following information in order to isolate the problem:

• Are you off-campus, using VPN or proxy?
• Are you on-campus, using the Protected wireless on your laptop, or on desktop in your office or computer lab?
• What is the IP address of the computer?  You can use http://whatismyip.com to get this.

ASME online journals have had UCSD access restored. We apologize for any inconvenience the lack of a week’s access has caused you.

Remember UCSD grad students, faculty & research staff may request articles scanned from older print found in the SIO and S&E Libraries, not only from our ASME journals, but from conference proceedings and other journals without online access. For eligibility criteria, see our Avanti desktop services page.

As of February 15, 2010, the CRCnetBASEs have a new single interface for all of the collections except CHEMnetBASE (CRC Handbook of Chemistry & Physics, Combined Chemical Dictionary, etc.). You can see the new interface at http://www.crcnetbase.com. Although the new interface appears to resolve many of the problems that occurred when users access the full text chapters, University of California users will currently experience the following behavior:

• Any links that used to go directly to a specific netBASE collection are now directed to the single home page shown above. The one exception is CHEMnetBASE, which continues as in the past. The CHEMnetBASE page will undergo some updating, but current plans are for CHEMnetBase to remain on its own separate domain.
• The new home page lists all CRCnetBASE collections and titles, both what we have licensed and what we have not. When looking at the chapter level, chapters in licensed titles have green checks to the left and chapters in non-licensed titles have locks. It is possible when searching to specify to ‘Search Full Access Content Only’ to restrict search results to licensed content; however, it is not the default.
• Many or all URLs to CRCnetBASE books have been changed as part of this migration and are not being redirected to their new location. As a result, this has broken the links from our library catalog to the individual books.

CDL is working to resolve these issues. We will continue checking over the new interface and welcome any assistance. If you find additional problems or have questions, please contact Deborah Kegel, dkegel@ucsd.edu.

Access to Wiley-Blackwell journal articles with a publication date of March April 2010 or later (even if the article was posted online earlier) is currently unavailable. The California Digital Library and Wiley-Blackwell are currently renegotiating the UC License, and everything up to the end of February will remain turned on while that continues.

If you need an article from in issue with a publication date after February 28 March 31, 2010, please request it using our interlibrary loan form.

If you come across another Wiley e-resource like an encyclopedia that you cannot access, please contact Deborah Kegel or Teri Vogel.

The gold UC-eLinks button has been fixed for the ISI databases, including Web of Science and INSPEC. If you still see the words “Context Sensitive Links”, you may need to clear your browser cache to make the button re-appear.

If that doesn’t work, please contact the Science & Engineering Library (534-3258 or science@ucsd.edu) so we can assist you.

There is a known issue for EndNote 8 – X2 users where the year may be missing on imported 2010 references. A patch is already available for X2, and they’re currently working on patches for the older versions. Until then, you can manually update these records or try the global update option outlined on the page.

This does not affect EndNote X3 users.

(h/t: BML)