My ILL Requests

Details and Instructions for Using the My ILL Requests Service

• How to Login to My ILL Requests
• Status Definitions
• How to Renew Your Requests
• How to Cancel Your Requests
• How to Submit a New Request
• Ending Your Session
• Circuit Requests
• Need More Help?
• Offer Feedback

Note: When an ILL item's due date in My ILL Requests differs from that stated in your Roger record, the due date in Roger should be observed.

How to Login to My ILL Requests

• Log into My ILL Requests

We apologize that you will need to log into My ILL Requests, even if you have already logged into your Roger account. It is not currently technically possible to prevent this, and we regret the inconvenience to you.

• Library Card/Account: Your User ID is your UCSD Libraries' Library Card/Account Number. Your library card/account number begins with "21822" and is found on the back of your ID card. The 14-digit number must be entered without spaces.
• PIN: Leave this blank; no password required for UCSD.
• Home Campus: Choose UCSD only.

Login Failure Messages:

After clicking on "Login", your active requests will display and your name should appear in the upper right. You can choose to sort your requests by ILL No., Author, Title, or Due Date. You can display up to 20 requests per page. We suggest sorting by ILL No./descending, which will generally display the most recently submitted requests at the top of the list. Note, after 15 minutes of inactivity your session will automatically end. You will need to login again to use My ILL Requests.

Only "active" interlibrary loan (ILL) requests will initially display. These include requests which are being processed, pending at potential supplier locations, shipped by a supplier but not yet arrived at UCSD, received at UCSD, or returned by the patron but not yet checked in at the supplying library location. Requests submitted through the UCSD ILL Web Request Form require special handling by staff and may not display in your ILL account for several days.

By checking the 'Show everything' box all of your requests will immediately display, including those which have been Canceled or Completed in the last 60 days.

Should you have questions regarding these or any of your ILL requests, please contact the UCSD ILL unit.

If you have no active ILL requests, the following will display:

A typical request in your list will look like this:

Status Definitions

The "Status" of your requests will be displayed in the record. Following is a list of possible statuses and what they mean.

* Please note that requests from outside the UC system may take 7-10 business days to arrive, while UC-owned items may take 2-4 business days to arrive.

ILL STATUS	DESCRIPTION
New	The request has not yet been authorized or processed. ("NEW" replaces the system status "IDLE".)
Pending	The request has been sent to a lending library and either: The request has been forwarded to another lending institution OR A lending institution has indicated the item will be sent to the borrowing library
Conditional	The lending library will only fill the ILL request if the borrowing library supplies additional information about the request and/or agrees to meet specified conditions.
Cancel-Pending Request No Longer Required	The user has initiated cancellation of the ILL transaction but no response has been received from potential suppliers.
Cancelled Request No Longer Required	The user initiated cancellation of the ILL transaction has been acknowledged by potential suppliers and the request has been cancelled.
Shipped	The lending library has shipped the item to the borrowing library.
Received	The item has been received at the borrowing library
Renewal Requested	The borrowing library has asked the lending library to renew the item.
Overdue/Renew Requested	A request was made for the renewal of an item that is now overdue.
Overdue	The borrowing library has been notified that the item is overdue.
Not-Received/Overdue	The lending library has sent an overdue notice for an item that has not yet been received by the borrowing library. Please check with your local interlibrary loan office about status
Recall	The item has been recalled by the lending library
Returned	The item has been shipped back to the lending library.
Lost	The item has been reported lost.
Completed: Pending	User has successfully terminated the request.
IF YOU CHOOSE THE “SHOW EVERYTHING” OPTION In addition to the above ILL statuses, you will see items with a CANCELLED, COMPLETED, or a PENDING status. Requests with a COMPLETED status will remain on your requests list for 60 days from the date of completion. Requests with a PENDING status are still active.
ILL STATUS	DESCRIPTION
Completed: Cancelled	The cancelled request has been deactivated by ILL staff.
Completed: New	The borrowing library did not submit this request to potential suppliers. This could happen for several reasons: • The request may have been a duplicate. • The material is owned and available at your home campus. • The material is available online. • The material is not available from potential suppliers Check with your local interlibrary loan office if you have questions.
Completed: Pending	Supply of the material requested was not possible. Check with your local interlibrary loan office if you have questions.
Completed: Pending Request No Longer Required	The user no longer requires this item, the ILL staff de-activated the request.
Completed: Recall	The record for an item recalled by the lending library has been de-activated by ILL staff. Check with your local interlibrary loan office if you have questions.
Completed: Received	The copy request was received from the lender over 30 days ago. The ILL record is inactive.
Completed: Returned	The borrowing library has returned the item to the lender. The lender has received the item and it has been checked-in.
Pending	The ILL transaction could not be filled by the current lending library and is being sent on to another lending library.
Pending Request No Longer Required	User has cancelled the request before a lending library was located.

How to Renew Your Requests

Note: When an ILL item's due date in My ILL Requests differs from that stated in your Roger record, the due date in Roger should be observed.

You may submit renewal requests for your ILL loans from your Requests list. Please submit renewal requests no later than 5 business days in advance of the due date in order to avoid potential fines. Renewals submitted on or after the item's due date will result in late fees.

To submit a renewal request, click the Renew link affiliated with the request:

The "Renew a Request" form will appear. Fill in your email address in the "Mail from" box. Click "Send email" at the bottom of the form to submit your request for renewal. While the "Mail from" field is optional, we strongly advise you to include your email address, as it will be used to contact you later about the status of your renewal request.

A confirmation screen will then appear. Click "OK" once you have read the additional information.

Should you have any trouble with My ILL Requests or have questions regarding requests which do not appear in My ILL Requests, contact the UCSD ILL Unit.

How to Cancel Your Requests

You may submit a cancellation for a request while it is in the "New" or "Pending" status. The Cancel link will only appear if the item can be cancelled. If you would like to cancel a request and the link does not appear contact the UCSD ILL Unit.

To submit a cancellation, click on the Cancel link afiliated with the request:

Click on the Cancel Request button:

A confirmation screen will then appear:

The No Longer Required note has been added to the request:

How to Submit a New Request

Click on one of the two links at the left to submit a new request Search Melvyl or Citation Linker.

Ending Your Session

Be sure to sign out when you've completed your session. Click on "Sign Out" in the left-hand column.

Circuit Requests

Circuit requests are not included in the "My ILL Requests" service. You may check the status of those items within your Roger account.

Need More Help?

Note: When an ILL item's due date in My ILL Requests differs from that stated in your Roger record, the due date in Roger should be observed.

Should you have any trouble with My ILL Requests or have questions regarding requests which do not appear in My ILL Requests, contact the UCSD ILL Unit.

For specific information regarding requests not showing up in your list, you may contact us via email at ill@ucsd.edu or by phone at (858) 534-2528.

Offer Feedback

If you would like to provide feedback to improve or make other changes to the My ILL Requests service, send your comments and suggestions to iencinas@ucsd.edu.