IEEE Access Problems

We have received reports from some users not being able to download IEEE Xplore articles or conference proceedings or standards while on campus. IEEE began authenticating IPv6 IP addresses earlier this month (June 6, 2016), resulting in problems accessing licensed IEEE Xplore online content. According to their customer support this is because “IPv6 authentication trumps all other authentication mechanisms.” This has not affected the entire campus network, just those computers with IPv6 addresses (vs the shorter IPv4 addresses you may be more familiar with). If you want to confirm this is the issue, go to http://ipv6-test.com/ for a diagnostic check. Under IPv6 connectivity, you should see Supported (in green) and an address of alphanumeric characters separated by colons; if not, then something else is affecting your access.    Or use this alternative diagnostic site: http://ieeexplore.ieee.org/servlet/SnoopServlet .  If you still have problems accessing Xplore after using VPN, please contact Deborah Kegel (dkegel at ucsd dot edu).

CDL (California Digital Library) is currently working to fix this problem, but we don’t have an estimated time as yet.

For a short-term workaround, install and use the AnyConnect VPN client when trying to get IEEE content on your desktop or laptop (http://libraries.ucsd.edu/spaces/computing/remote-access/ – follow the instructions for your operating system).

  • Update: One user reported that VPN did not fix the problem when using the UCSD-Protected wifi on his laptop, but was able to access the IEEE articles by using VPN and the UCSD-Guest wifi.
  • Update 2: Another user was able to switch off IPv6 in Windows Vista.

Melvyl Catalog Unavailable Sat 6pm-Sun 9 am

All OCLC services will be unavailable from 6:00 pm Saturday, 4 June 2016 until 9:00 am Sunday, 5 June 2016, Pacific, while OCLC conducts data storage migrations.

Resources affected include the UC Melvyl catalog (WorldCat Local), FirstSearch, and WorldCat.org.
Databases on FirstSearch include:

ArticleFirst
GPO Monthly Catalog
OAIster
PapersFirst
ProceedingsFirst
SCIPIO – art and rare books sales/auction catalogs.

In addition to these databases and catalogs, requesting Interlibrary loans via UC-eLinks or Citation Linker will not be available during the outage.  Either wait until later on Sunday when service is restored, or fill out the blank ILL request form.

Alternatives to OCLC: San Diego Circuit http://circuit.sdsu.edu and the UCSD catalog http://roger.ucsd.edu will be available as will the majority of the library-licensed Databases.  You may browse individual UC campus library catalogs via  http://libraries.universityofcalifornia.edu/.

Categories: Databases, Outage Information Comments: 0

Natural Standard Database Access Restored

Access to the Natural Standard database on integrative medicine was not available for UCSD users in April and much of May due to licensing and renewal problems. CDL/UCSF licensing efforts have concluded and we now have access again. Thank you for your patience. The new site is https://naturalmedicines.therapeuticresearch.com/

Additional resources for natural product medicine include the following:

Access Medicine working again March 5th

Online access for UCSD has been restored by McGraw Hill to the licensed e-books and e-journals in Access Medicine. Full-text access had been blocked since Monday March 3rd. We appreciate your patience and apologize for the inconvenience while this was unavailable.

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