Mobile Chat with a Librarian

Smart phone users, heads up.  There is a widget that allows you to get a librarian’s help from your phone no matter where you are or what time it is.  The widget for our 24/7 Ask a Librarian chat service works with iPhone, Android, and Blackberry devices.

Just go to our Ask a Librarian website from your phone, and click on the box with the blue arrow in it that says “Please click here to launch our mobile chat widget.”  A new window will open with the chat screen for you to ask your question.  Hit the “send” button after you enter your text.  You will also be asked to enter your email address so that we can follow up with you afterwards, if necessary.

One glitch about accessing Ask a Librarian by phone is that you can not see the previous comments that have already scrolled by – but you will be sent a transcript of the conversation by email.

To facilitate future chatting, you can bookmark the chat window or add it as an icon to your screen for easy access next time.

UC librarians (not just UC San Diego librarians) staff this service Monday 11-9, Friday 11-5, and Sunday 5-9 (these hours are subject to seasonal change).  At other times, you will be directed to a web page where you can enter your question on the right, and your question will be answered by an academic librarian at another institution.  UC San Diego librarians can follow up with you later if you need more assistance.  However, keep in mind that there are several other ways to get help from the UC San Diego Biomedical Library directly.

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