Skip to main content

Problems with VPN – Troubleshooting

Testing Your Configuration

Test your web browser at to see if you've properly configured the VPN.

Properly configured:

  • The above link opens the PDF of "On the Geophysical Interpretation of Irregularities in the Rotation of the Earth" by Walter Monk and Roger Revelle

Improperly configured:

  • You cannot view the entire article

Troubleshooting Tips

  • Verify your "Group" setting: When using VPN AnyConnect client, select 2-Step Secured - allthruucsd from the "Group" drop-down. Other available groups do not allow access to all Library licensed content.
  • Clear the cache and cookies in your browser then close all browser windows and relaunch
  • Try a different browser (Chrome, Edge, Firefox, Safari, etc.)
    • Certain browser privacy settings may impair your ability to access library-licensed resources
  • Disable any existing proxy server settings from your browser

ITS Service Desk

Contact the ITS Service Desk with questions about:

  • Your password
  • Compatibility with your particular hardware/operating system/firewall setup
  • Other technical questions relating to these configurations